Responding to security incidents

Responding to security incidents (Incident Respontse)

Immediate safety accident management – restore control and protect your data

Definition of the service

Incident Response in the impact company for cybersecurity is designed for immediate and effective response to all types of cyber attacks, from e -hunting and ransom attacks to advanced APT. We rely on NIST SP 800-61 REV.2 and ISO/IEC 27035 standards, with a Digital Forensics and threat containing threats. The service aims to reduce the time of detection and response (Time to Detect & Respond), to contain the accident, and to restore the rapidly affected systems, while ensuring complete documentation and technical support until the return of operations to its normal state, which enhances customer confidence and achieves complete compliance with international standards such as ISO 27001, GDPR and NCA.

Service benefits

Speed in responding to security incidents is the most important factor in reducing financial and operational losses.
Every minute of delay during an attack increases the amount of stolen or encrypted data and disrupts services.
We have a dedicated 24/7 response team to monitor any cyber incident as soon as it occurs.
Our instant callout protocol is automatically activated, alerting engineers and the forensics team within minutes.
Teams follow a pre-defined playbook for each type of attack (ransomware, internal breach, data leak, etc.).
Immediate containment measures are implemented, such as isolating infected devices and blocking malware access.
This reduces the attack window, maintains business continuity, and reduces overall costs.
A well-thought-out internal and external communication plan is implemented to ensure stakeholders are informed without damaging reputation or revealing sensitive information.

Security incident response services include digital forensics procedures to track the source of the attack and understand exploitation methods.
After the incident is contained, the team of experts collects digital evidence from:
Servers and operating systems
We use advanced tools such as EnCase, FTK, and Autopsy.
The goal is to identify the attack paths, installed malware, and other malicious activity.
The analysis reveals the root cause of the vulnerability, stolen files, and camouflaged malicious activity.
The result: A deep understanding of the attack prevents recurrence and helps provide reliable technical evidence to law enforcement or certification bodies.
At the end of the process, you receive a detailed forensic report.
Precise recommendations to prevent recurrence.

The Threat Containment phase is implemented after identifying the nature and techniques of the attack.
SIEM and EDR tools are used to activate intrusion detection systems (IDS/IPS) and update firewalls.
Hotfixes are applied and security systems are reconfigured to address vulnerabilities.
To ensure infection prevention, network segmentation is implemented to isolate critical systems.
A patchbook linking list is created that links each vulnerability to the appropriate security technology.
The result: faster response, greater effectiveness, and uninterrupted operation.

Our incident response service is compliant with international and local standards.
We provide a detailed report linking each response phase to the corresponding item in these standards.
The report includes a gap analysis that highlights non-conformities and how to address them.
This facilitates external auditing and obtaining approved compliance certifications.
The report also provides legal and technical guidance that can be presented to government agencies and clients.
We support you in developing internal policies and procedures for security incident management.
We also provide practical training for internal teams on implementing the correct operational path in an emergency.

The primary goal: to restore affected systems and services to normal as quickly as possible while preserving critical data.
We support the Business Continuity Plan (BCP) by:
Restoring backups.
Activating Disaster Recovery Sites when needed.
We use replication and high availability systems to ensure continuity of service during recovery.
After repair and testing, isolated systems are gradually reconnected to the network with immediate monitoring for any suspicious activity.
This approach aims to minimize downtime.
The result: high readiness and robust resilience to future attacks without service disruption.

When a security incident occurs, preserving an organization’s reputation becomes a top priority.
A structured and immediate response turns the incident into an opportunity to demonstrate professional crisis management.
We provide incident metrics that you can share with customers and partners to enhance trust and transparency.
This approach strengthens your competitive position, especially in sensitive sectors (medical, financial, and government).
After the incident, you receive an Incident Closure Certificate confirming that all vulnerabilities have been addressed.
The certificate and final reports enhance your credibility in future tenders and projects.

The speed in the response of security incidents is the most important axis to reduce financial and operational losses. When any cyber accident occurs, the time is very important: every minute delay means the increase in the size of the stolen data, encryption or disabled services. By activating our specialized response team around the clock (24/7), we ensure that the situation is included in the immediate summons protocol, where an automatic notice is sent to engineers and the criminal analysis team within minutes of receiving the alert. Our teams operate according to the Playbook style pre -prepared for each attack type – whether it was ransom attack, internal penetration, or data leakage – to apply immediate containment procedures, such as isolating the affected devices and stopping the arrival of the malignant pregnant woman. This approach reduces the attack window (Attack Window), which maintains business continuity and reduces the total cost of the accident. Moreover, we provide you with a deliberate internal and external communication plan, to ensure that the relevant departments, customers and partners are not required without provoking panic or breach of confidentiality.

Our security incidents response service includes Digital Forensics to track down the offensive sources and understand exploitation methods. After containing the accident, the expert team begins to collect digital evidence from servers, operating systems, log files (LOGS), and infected applications. We use advanced tools such as Encase, FTK and Autopsy to analyze images of Disk Images and temporary memory (RAM DOMP), which helps in determining the penetration paths and installed malware. This analysis is not satisfied with showing the apparent damage, but rather reveals the roots of the loophole, stolen documents and any camouflaged malicious activities. This allows you to understand how to prevent the recurrence of the attack in the future, and it is easy to provide a solid technical guide to legal authorities or accreditation. At the end of the stage, we provide you with a technical criminal report that contains a time account of the accident (Timeline), a list of affected files, and strict recommendations to prevent the repetition of events.

After identifying the features of the accident and penetration techniques, we implement the threat containing stage using SIEM and EDR tools to activate the IDS/IPS and update walls. Content includes insulation of infected devices from the network, disrupting hacked user accounts, and stopping the malicious operations that operate in the background. We also apply Hotfixes and reinstall protection systems to cover discovered gaps. To ensure that the infection is not spread, the environment is divided into Network Segmentation slices that ensure that critical systems continue to work separately from the affected areas. This is accompanied by the preparation of the Playbook Linking menu linking each vulnerability and the appropriate protection technology for it, which summarizes the time of response and enhances effectiveness.

The service focuses on restoring the systems and services affected to its natural environment as soon as possible, while ensuring that important data is not lost. We support Business Continuity Plan by restoring Backups and activating Disaster Recovery Site when needed. Our team uses Replication and High Availability to ensure service provision during restoration operations. After completing the reforms and testing, we gradually red link the network isolated with immediate monitoring to prevent any repetition of the accident. This systematic approach helps to reduce the duration of the stopper (Downtime) to the minimum, and enhances your organization’s readiness to bear any future attacks without interruption of services.

Accident response service is accompanied by ISO 27001 (security accident control), GDPR (notification of data violations within 72 hours), and Saudi NCA requirements to report accidents and audit. We provide a full report that connects each stage of the response to the paragraph or control concerned in these standards, with GAP Analysis shows the gaps and how to address them. This report facilitates the success of external audit and obtaining compliance certificates, and also provides you with legal and technical guide to presenting it to government agencies and clients when needed. Moreover, we support you in preparing internal policies and procedures for accident management, and training work teams to adhere to the correct operational path.

When do you need it?

After leaking sensitive data, it was discovered by peer reports or external media.

After a ransom attack (ransomware attacke) or discovering operating malicious programs.

When monitoring IDS/IDS or SIEM systems.

After large infrastructure updates or changing the cloud supplier to ensure the safety of new settings.

After combining or acquiring new companies to evaluate open accidents and ensure the compatibility of security policies.

Before security audits or compliance to ensure that these systems are free from previous incidents that have not been dealt with.

What does the service include?

Activation

A team qualified to start immediately.

Digital Eviduence Collection

Save photos and copies unchanged to ensure their legal validity.

Forensic Analysis

Use advanced tools to track the activity of the attackers.

Containment & ISOOLAAT

Technical and executive reports and a road map to prevent repetition.

Malware Eradication Removitation (Malware Eradication)

Clean systems and safely re -prepare.

Final Incident Report

Technical and executive reports and a road map to prevent repetition.

Work methods / steps

Preparation and media (Preparation & Notification):

Determination and evaluation (Identification & Assessment)

Exploration

Eradication & Analysis:

Recovery:

Learning and improvement (Lessons League)

Common questions

1. What is the difference between Incident Respontse and Intruption Detection?

Intruption Detection discovers the attack when it occurs or after it, while Incident Response is the complete systematic method of managing the accident from detection to recovery and documentation.

2. What takes the first response time to the accident?

We guarantee our team’s intervention within 30 minutes to an hour from receiving the notification, according to the agreed service level (SLA).

3. Does the service include legal support after the investigation?

Yes, we are subjected

4. How do you make sure that the same attack is not repeated?

We make the rules for detecting infiltration and we review the policies and security settings, then we re -test the penetration to ensure the closure of all gaps

5. What is the cost of accident response service?

The costs vary depending on the size of the accident and the complexity of the environment, and our packages start from 20,000 riyals for small accidents, with a detailed estimate after the initial evaluation.

6. Can I integrate this service with a SOC as a (Managed Socied) service?

Certainly, SOC packages are provided as a continuous follow -up service and an early incident sensor that perfectly complements the immediate response service.

7. What is the relationship between incident response plan and business continuity plan (BCP)?

The incident response plan is concerned with addressing the actual accident, while the business continuity plan aims to ensure the continuity of vital operations despite the accidents; Results are combined to enhance readiness.

8. How is the customer data confidential guaranteed while dealing with the accident?

We adhere to the strict NDA policies, and we use high -level encryption channels to exchange information and digital evidence.